Comments on: Being Grateful vs. Settling for Less http://crazygirlnation.com/2009/07/being-grateful-settling-for-less-gratefulness-dissatisfaction-complaints/ Advice for Crazy Girls and the People Who Love Us! Thu, 09 Feb 2012 19:06:54 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Leah http://crazygirlnation.com/2009/07/being-grateful-settling-for-less-gratefulness-dissatisfaction-complaints/comment-page-1/#comment-337 Leah Mon, 27 Jul 2009 18:47:53 +0000 http://kaneisha.com/?p=352#comment-337 I agree with what you're saying. However, I think it's important to point out that if you are going to take the time to demand the customer service you deserve, it is equally important to give positive feedback when you encounter good customer service (or whatever else you are involved in). I am the first person to call and let a company know when I am not happy with the service that I received. However, I also call companies and give supervisors the names of customer service representatives that were particularly helpful. Actually, I did just that this weekend with American Airlines. I had trouble upgrading my flight to first-class with one employee, so when I found two more who were very willing to help me I called and let their bosses know how outstanding they had been for me. One aspect of my job is developing strategies in training customer service representatives and I have heard over and over again that they receive 100 times more complaint calls than compliment calls. I imagine that if more people called in to say thank you for good service, the CSRs may make more of an effort to deserve those thanks. I agree with what you’re saying. However, I think it’s important to point out that if you are going to take the time to demand the customer service you deserve, it is equally important to give positive feedback when you encounter good customer service (or whatever else you are involved in). I am the first person to call and let a company know when I am not happy with the service that I received. However, I also call companies and give supervisors the names of customer service representatives that were particularly helpful. Actually, I did just that this weekend with American Airlines. I had trouble upgrading my flight to first-class with one employee, so when I found two more who were very willing to help me I called and let their bosses know how outstanding they had been for me.

One aspect of my job is developing strategies in training customer service representatives and I have heard over and over again that they receive 100 times more complaint calls than compliment calls. I imagine that if more people called in to say thank you for good service, the CSRs may make more of an effort to deserve those thanks.

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